Zoho Support
Your relationship with Zoho
Has it ever happen in a relationship that our partner become upset because we did no fulfill his/her wishes? Yet, if we did take them out on a nice date, ask them how their day was, leaving a “good day” note, this will never happen.
Well… It’s the same with your Zoho- How do you treat it?
Adding some love to your Zoho, having it set up correctly and have it loaded with the right automation, can improve your relationship with your Zoho tremendously.
We created two pre-paid support options to keep your Zoho relationship warm & cosy:
Hours Bank Support (Bulk hours): 1 Hour 5 Hours 10 Hours
- No expiration on unused hours
- SLA
- Dedicated Support Email
- Dedicated Self Service Support Portal
- Access to our QNA Documentation
- You will get notified once you consumed 90% of it
- keep you updated with customization done in your system
5 Hours
10% off-
5 Hours support package
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24 Hours Response
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Access to support recording folder
10 Hours
12% off-
10 Hours support package
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12 Hours Response
-
Access to support recording folder
Monthly Support Plan: Silver Gold Platinum
- Unused hours will roll over (unlimited)
- SLA: Same-Day Response
- Dedicated Support Email
- Dedicated Self Service Support Portal
- Access to our QNA Documentation
- You will get notified once you consumed 90% of it
- keep you updated with customization done in your system
Silver
5% off-
2 Hours per Month of Support
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12 Hours Response
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Access to support recording folder
Gold
12% off-
3 Hours per Month of Support
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8 Hours Response
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Access to support recording folder
Platinum
15% off-
5 Hours per Month of Support
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6 Hours Response
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Access to support recording folder
How monthly plans works?
You are on a Gold Support Package. You had it for six months, and you used only 13 hours out of the 18 you paid for. We will set a periodic Go Biz IT Health Check to your system, where we will check how you use your system and evaluate your pain points and suggest armaments/ developments for your organization.
Fixing the new issues that you face will take 4 hours. You will not need to pay any extra money as you already paid for those 4 hours and those hours will never expire. The extra last one hour will be used later to fix any other issue that may pop up later or for adding new feature and additional functionalities of your Zoho One.
Your subscription will get access to our, customer service portal, where you can check the status of your calls together with a dedicated email that grants you access to our expedited SLA support (as above).
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